Commitment to Quality

[As of Jan, 2010]

The following quality strategies are used by Toshiba in order to effectively promote its quality assurance activities for semiconductor products and improve product quality and reliability:

Integrate quality and reliability during the design phase (Designed-in Q & R)
The following steps are taken to integrate highly reliable technologies in the design phase:
- Enhance DR/AT (Design Review/Approval Test).
- Develop evaluation and analysis techniques in support of leading-edge technology.
Integrate quality and reliability in manufacturing processes (Built-in Q & R)
The following steps are taken to integrate quality and reliability in processes by source management:
- Automate manufacturing processes.
- Promote continuous quality improvement utilizing the SPC (Statistical Process Control) method.
Improve quality through failure detection and analysis improvement (Improvement)
The following steps are taken to assure the quality of shipped products:
- Monitor failure rates through reliability testing.
- Identify defect causes through failure analysis and feed the results back to the applicable process.
- Set target failure rates and promote continuous quality improvement.
Total customer service (Customer satisfaction)
The following steps are taken to meet market quality requirements and improve customer satisfaction:
- Actively feed back the various customer quality requirements to the manufacturing and design processes.
- Provide sufficient information services.

	Describes Toshiba’s guiding principles for designing and building quality and reliability into products.
	Introduces what we are doing to improve customers' trust and confidence in our products and services.
	Provides an overview of our activities aimed at reducing environmental impacts.