On July 1st, Toshiba Corporation's Semiconductor Company and Storage Products Company consolidated to form Semiconductor & Storage Products Company.This page describes reliability information of semiconductor products.

Logistic Quality Management System

[As of April, 2011]

Toshiba has established an original logistic system, which offers just-in-time delivery to customers. Toshiba warehouses across the world comply with the common standards of quality control. Toshiba logistics with unified control offers transportation system that satisfies customers. The products manufactured in factories are distributed according to the Toshiba logistics and delivered to the right customers as per order. Furthermore, in order to enhance collective distribution quality, Toshiba has made an effort to improve package management and transportation management.

Package Management

From various viewpoints including consideration for global environment, protection of products in transits against various damages, and ensuring of product quality and reliability, management of package materials and specification is important. Thereby, Toshiba manages product packages based on the following two points:

Out of consideration to global environment, Toshiba promotes use of package materials that are selected based on the Toshiba Green Procurement guideline and that satisfy the 3Rs (Reuse, Reduce, Recycle).
Various characteristics evaluations including sizing and electrical characteristics are conducted to ensure a prevention of damage towards products in transits and product quality. Also, considering for customers’ equipment that will incorporate Toshiba products, Toshiba has been promoting use of package materials complied with JEITA/IEC standards in order to share types of package materials in common with other semiconductor manufacturers.

Logistic Quality Improvement

Toshiba manages logistic quality in accordance with management points listed in Table 1 Points in Logistic Quality Management System. The management criteria are stipulated in order to avoid product degradation in quality. By automating logistic system, Toshiba makes an effort on upgrading detection capability of product mishandlings due to mistakes, like wrong labeling, that are made in logistic process.

Table 1 Points in Logistic Quality Management
Characteristics	Cause of Quality Degradation	Possible Problem
Storage	Temperature Humidity Dust	Color change
Handling	Mishandling (Impacts like dropping products and mishandling of sheets and forms.)	Deformation of packages, contamination Mislabeling
Delivery	Vibrations and impacts Transportation	Deformation of packages, contamination Destination errors, stowage control errors, delays in delivery

Toshiba has promoted improvement on processing of individual claims from customers. To satisfy customers’ claims, the lot tracing system has been used two-dimensional code, which enhances inspection accuracy.
Furthermore, Toshiba has promoted enhancement of logistic quality by establishing the check system in various ways like introduction of logistic management system that is compliant with ISO9001 and ISO/TS16949 and supply chain management (SCM) system.