On July 1st, Toshiba Corporation's Semiconductor Company and Storage Products Company consolidated to form Semiconductor & Storage Products Company.This page describes reliability information of semiconductor products.

Specifications and Quality Agreements

[As of April, 2011]

Customer requirements for performance, quality and reliability standards and other items related to quality assurance are clearly defined in the delivery specifications or quality contract. In this way, every effort is made to maintain and improve quality assurance matters that ensure customer satisfaction.
A specification issuance control system is employed to ensure that specifications are issued in a streamlined manner and controlled with absolute certainty. Figure 1 shows the procedural flow for issuing specifications. If a change occurs in the specifications for a product to be delivered, the procedure outlined "Change Control" is followed after advance approval has been obtained from the customer. In this manner, Toshiba strives to avoid problems with quality with the customer and to improve customer service.
Because the quality contract is contingent upon the “Basic Contract,” the contract is concluded as a “Quality Agreement” in accordance with customer requirements. This agreement clearly defines the obligations and scope of responsibility for both the customer and Toshiba.

This is [Figure 1 Procedural Flow for Issuing Specifications].

Figure 1 Procedural Flow for Issuing Specifications